Flower TravelTerms & Conditions
Terms & Conditions
Once payment is made for your booking, it is deemed that you have read, understood & accept the terms and conditions for the booking. If you have any queries please contact us before making a booking for any service. We are an Australian travel agent in the state of Victoria. We are full members of the Australian Federation of Travel Agents (AFTA) and a participant in the ATAS (AFTA Travel Agent Accreditation Scheme). Our is ABN 90 100 625 616. Our registered address is 20 Arthur Street, Eltham, Victoria 3095. Our trading address is: 1/286 Bolton, Eltham, Victoria 3095.
Products and services are sold by Flower Travel as an agent and wholesaler for airlines, hotels, car rental companies, tour companies, cruise operators and other suppliers providing services, including accommodation and transportation. Flower Travel is not a provider of services and has no responsibility for services provided or not provided by any party. We give and make no warranty or representation regarding the standard of any service or product to be supplied and no person has authority to make any such representation or warranty on behalf of Flower Travel. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of suppliers and these terms. They are issued by us as agent and wholesaler only. We have no responsibility, and extend no guarantees for discontinued promotions, airfares or specific holiday products.
Flower Travel has no liability for any act, omission or default, whether negligent or otherwise, of airlines, car rental operators, cruise companies, hoteliers, tour operators or any other supplier. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. We reserve the right to cancel or modify itineraries or bookings where circumstances require.
In circumstances where liability of Flower Travel cannot be excluded, such liability is limited to the value of the purchased travel arrangements. Flower Travel reserves the right to decline any booking for any individual on any tour or other service & reserve the right to apply a non-refundable itinerary preparation fee of $150 per person to be credited fully at time of booking confirmation.
Flower Travel Pty Ltd will not accept responsibility for any additional or alternative travel arrangements (including the use of local guides and the purchase of services and excursions) that are made independently by their clients and that are separate, or in addition, to the booked and ticketed itinerary. Clients should be aware that if they choose not to utilise certain booked services locally such services are non-refundable. Guides and other overseas representatives and partners of Flower Travel are not authorised to offer or promise refunds for unused services.
Prices and Conditions for most operators
Prices and conditions are current at the time of publication but are subject to change without notice. Some operators may impose conditions that vary from the conditions stated in this site. Prices listed in this site are in Australian dollars and include GST (General Sales Tax) where applicable. They do not include transport from the client’s home port to holiday destination and return, items of a personal nature, meals, transfers and existing or proposed taxes and government charges, unless otherwise indicated. All costs are in Australian dollars.
Deposits and Final Payments for most operators
A minimum deposit of 20% is required within 7 days of confirmation of your booking. Full payment of your holiday cost must be made no later than 90 days prior to travel. The terms and conditions of other suppliers may require payment of a different deposit and full payment earlier than 90 days prior. Bookings made within 90 days of departure will require immediate full payment.
Deposits are non-refundable in the case of cancellation. Bookings cancelled once final payment has been made are subject to cancellation charges imposed by service providers. Flower Travel also charge a service fee on all cancelled bookings whether deposited or paid in full. These fees cover our administrative work on processing cancellations as well as reimbursement for recalled commission. Such fees will not exceed the level of commission that would have been earnt had the journey not been cancelled.
All flight reservations are booked under the terms & conditions laid down by the airlines. Please pay particular attention to the clauses covering amendments and cancellations as detailed in your trip confirmation. All prices quoted in your statement of costs are correct at the time of writing however fares and taxes can change without notice and are not guaranteed until full payment has been made. Deposits merely hold the reservations and do not guarantee prices.
All governments levy various pre-paid airport taxes and where applicable and possible these have been included in the cost of the airline ticket and will be shown in the relevant tax boxes of your ticket. There may be some variations in final costs depending on exchange rate fluctuation and the number of taxes imposed at time of ticketing. Any additional costs or taxes that occur locally such as departure taxes payable at airports in cash will be the responsibility of the traveller.
Unless stated otherwise all accommodation prices are based on a per person, twin share basis.
We accept payment by cash, cheques, bankers’ drafts and credit cards. Payment by standard Australian issued Master Card is subject to a 1.3% surcharge. Payment by Australian issued Visa Card is subject to a 1.5% surcharge and payment by American Express is subject to a 2.2% surcharge. The surcharge amounts cover the merchant fees charged to us in order to accept such payments (as set out in the Cost of Acceptance Statement from our payment facilitator) as well as costs associated in managing the risk and occurrences of fraud and also insurance for forward delivery risk. Flower Travel is fully compliant with the Reserve Bank of Australia, Standard No. 3 Of 2016 Scheme Rules Relating to Merchant Pricing for Credit Debit and Prepaid Card Transactions. All our prices are in Australian dollars and credit cards will be debited in that currency. Please note we have no control over exchange rates used by card issuers and any quote made in currencies other than Australian dollars is for comparison purposes only.
We accept personal cheques subject to clearance, for which 10 days must be allowed. Payment may also be by bank transfer – Kimberley Travel & Cruise will not incur bank charges associated with transfers.
Many overseas destinations require pre-arranged visas as a condition of entry. Flower Travel will provide information as regards such visas and offers a full visa support service. Final responsibility for obtaining such visas remains that of the traveller.
Travel insurance is not included in the tour cost. Flower Travel will not be responsible or liable for any injury or damages suffered or incurred in any way arising from or occurring during your journey. Comprehensive travel insurance (including medical and repatriation cover) is strongly recommended as per Australian government guidelines. You are strongly recommended to have adequate travel insurance for your trip. Such insurance should include adequate cover for all cancellation charges and unlimited medical expenses.